Reference

Terms That Cover Your Account on padi155

These terms set out how your padi155 account works — what you can do, what we expect, and how transactions via DANA, OVO, and GoPay are handled. Access and eligibility depend on local law and are available where local law permits.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia regions onlySubject to local law
padi155 Terms That Cover Your Account on padi155
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if a transaction tied to DANA, OVO, or GoPay needs review, our support team handles account-level queries directly. Reach out through the channel that works for you — live chat is the quickest path for time-sensitive wallet questions.

Live Chat Open the chat widget from your account dashboard. Use this for urgent wallet queries — DANA, OVO, or GoPay mismatches get picked up here first.
Email Support Send your query with your account ID and the relevant transaction reference. We respond to terms and account eligibility questions via email for detailed cases.
Help Centre The help section inside your account covers common terms questions — account verification steps, wallet linking rules, and withdrawal hold reasons are all documented there.
HOW WE HANDLE ACCOUNTS

Account Security and Data Handling

padi155 stores your account data only for as long as it is needed to operate your account and comply with applicable obligations. You can request a summary of what we hold by contacting support with your account ID. Here is how we approach each part of that.

Data We Keep

We retain your registration details, wallet identifiers for DANA, OVO, and GoPay, and transaction history. Retention periods follow applicable rules for your region.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which pages load correctly. You can clear cookies from your browser at any time without losing your account.

Account Security

Your account is protected by a login OTP sent to your registered number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered wallet — switching from OVO to GoPay, for example — submit a request via email with identity verification. Changes take effect after our team confirms the match.

Common Questions About These Terms

Real questions about how these terms affect your account, your wallet, and your access — answered directly.

These terms apply to anyone who opens and uses a padi155 account. Eligibility depends on your location and local law — access is available only where local law permits.

We may suspend or close your account depending on the nature of the breach. Funds in your balance at that point are handled according to the verification status of your linked wallet.

No. Your deposit wallet must be registered in your own name. Deposits from a third-party DANA or OVO account will be flagged and the transaction may be held pending verification.

We update the effective date on this page whenever terms change. Checking this page is your responsibility — we do not send push notifications for routine term updates.

Yes. Contact support via email with your account ID and we will prepare a summary of the data we hold on your account, including transaction records tied to your GoPay or DANA wallet.

Contact our support team through live chat or email before withdrawing. A name mismatch between your registered account and your OVO or GoPay wallet will pause — not cancel — your withdrawal until resolved.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.